Refund Policy

Every feature that matters is available on the free plan: generating applications, the live preview, chat editing and downloading your source code. We encourage you to build something real on the free plan before subscribing, so that you know what you are buying.

Subscription fees are generally non-refundable once a billing period has started. When you subscribe, we immediately allocate your credits and incur the AI processing costs that back them.

The exceptions below are real exceptions, not decoration — if one applies to you, we will honour it.

Credits are returned to your balance automatically, with no need to contact us, when:

• A generation request fails because of an error on our side or at our AI provider
• A request times out without producing usable output
• A charge is duplicated because of a technical fault

A credit is not returned when a request completes successfully but the result is not what you hoped for. Refining output through follow-up requests is how the Platform is designed to work, and each request consumes a credit.

We issue a monetary refund in these circumstances:

• Duplicate payment — you were charged more than once for the same period. We refund the surplus in full.
• Failed or unrecognised transaction — money left your account but the subscription was not activated. Refunded in full.
• Accidental renewal — you did not intend to renew and tell us within 7 days of the charge, having consumed no more than 10% of that period’s credits. Refunded in full.
• Extended unavailability — the Platform is materially unavailable for more than 72 consecutive hours during a paid period. We refund pro rata for the affected days, or extend your subscription by the same period, whichever you prefer.
• Charged after cancellation — you cancelled before the renewal date and were billed anyway. Refunded in full.

• You subscribed and changed your mind after substantially using the period's credits
• Generated output did not meet your expectations, but the Platform worked as described
• You did not use the service during a period you paid for
• An application you built has a defect, or does not perform as you hoped once deployed
• Your account was suspended or terminated for a material breach of our Terms
• Brief interruptions or scheduled maintenance falling short of the 72-hour threshold above

On the second point: AI output varies in quality, which is why the free plan exists and why credits are returned when our systems actually fail. Dissatisfaction with a successful generation is not a technical fault.

You may cancel at any time from your account settings. Cancellation stops future renewals; it does not refund the current period. Your plan and its remaining credits stay available until the end of the period you have already paid for, after which the account reverts to the free plan.

Your projects and source code remain accessible on the free plan. There is no cancellation fee.

Email contact@cedarinfotech.com from the mobile number registered to your account, or contact us on +91 70933 40606, including:

• The mobile number registered to your account
• The transaction or invoice reference
• The date of the charge
• A brief description of what went wrong

Requests must be raised within 30 days of the charge, except where consumer protection law provides a longer period.

• We acknowledge your request within 48 hours
• We decide within 7 working days and tell you the outcome and the reason
• Approved refunds are initiated within 7 working days of that decision
• Your bank or card issuer typically credits the amount within a further 5–10 working days

Refunds are made to the original payment method. We cannot refund to a different account. Where a refund is issued, the corresponding GST is adjusted in line with tax rules and a credit note is provided.

If you disagree with a refund decision, write to our Grievance Officer at contact@cedarinfotech.com and we will review it afresh. We would much rather resolve a dispute directly than have you raise a chargeback with your bank.

This policy operates alongside our Terms & Conditions and does not limit your rights under the Consumer Protection Act, 2019.